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To the first time users A Guide to Web user Terms of use Introduction to Volks Displaying the shopping cart
Super Dollfie
Dollfie Dream

Information of Dollfie Dream

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Information of Who's that Girls?

Lost Angels Story
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Customize Figure
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Information of The Five Star Stories

Tools & Materials

A Request From Volks
Please beware of Chinese-made exact copy ‘SD’ items

Recently, we have received contact from many fans telling us that Chinese-made exact replicas of SD have been appearing on places such as Yahoo! Auctions. We would like to thank you very much for letting us know.

It is most unfortunate, but it appears that they have already been bid upon.

It shouldn't need to be said that in these illegal acts there are two parties; those who carry them out, and those who make the purchases.

And all of the problems that arise from that act are the responsibility of both parties, without exception.

Together with our gratitude for all of your support and encouragement in our development and maturation of the doll world of our beautiful SD as they continue to grow, we would also like to ask you to please be as careful as possible of these Chinese-made exact copy SD items.

Furthermore, in the event you come across information regarding any similar matter, we would be most appreciative if you would supply this information to Volks.

Volks would be most grateful to once again receive your understanding and cooperation regarding the following.
(Please click on the link to refer to: “Regarding Sales and Display of Fraudulent Items”)

Volks Group Representative Hideyuki Shigeta

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How to use this volks website.

Registration

  1. How can I register as a VOLKS Web User?
  2. I want to change or update my registered information.
  3. I completed registration for an account, but I did not receive a confirmation email.

Log-in

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  2. Why did I get logged out while I was using your website?

Payment

  1. What payment methods do you accept?
  2. I selected PayPal by mistake. Can I change it to Credit Card instead?

Shipping

  1. When will my order be shipped?
  2. I will be away from my house for a period of time. Can you ship my order to my friend’s house?
  3. Can you ship my order as gift?
  4. Can you tell me the tracking number of my order after it is shipped?

Order

  1. How can I access my shopping history?
  2. I want to change the contents of my order, or add to it.
  3. I want to combine several orders and have them shipped together.
  4. Can I cancel my order?
  5. When will you restock out-of-stock items?
  6. Terms and conditions of Order Entries

Please email at imos@volks.co.jp for any question or trouble.

Acceptance Mark


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