Please read first

• Please read this page first.
• Overseas customers can only apply for lottery here on the English language web site. They can not apply for the lottery on the VOLKS Japanese language web site.
• One entry per item per customer.
• Combining of orders is NOT available.
• The schedule is different depending on the items.
• Please login before the event starts to make your shopping experience easier.

In order to avoid inconveniencing other customers, please do NOT do the following:

• Keep items in your shopping cart with no intent to purchase them.
• Order the same item with multiple user accounts. (either by yourself or as a group)
• Place orders using software or programs.

Please keep the following in mind:

• The web site may not open because of high traffic during the online event.
• Please sign up for the web user account and confirm your password at least one day before the online event.
• Please log in before shopping.
• High traffic to our website or other unexpected occurrences may interfere with your shopping experience. In this case, please close your web browser and try again.

* Please do not place orders using software and programs. It may cause unexpected problems with our web site.

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