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Fate/Grand Order×Dollfie Dream

Limited Dollfie Dream®
Pre-Order Project
How to pre-order via Volks Website Store.

  • *For customers living in Japan, click here to place your pre-order.
  • *Please note that this schedule may be subject to change without notice.

For new customers♪

* Click here to go to the Special Website for
"Fate/Grand Order×Dollfie Dream®"

Schedule

1. Pre-Order

Accepting pre-orders: 13:00 on October 28th (Sat), 2017-
24:00 on December 24th (Sun), 2017 (JST)

In order to place a pre-order on our Website, you need to register an account.
For new users, please click here >>

From this time pre-orders will be accepted through the payment of a deposit. As soon as we verify the payment of the deposit (to be paid by credit card) for the DD item of your choice, your pre-order will be confirmed.

  • * Every limited item from the [Fate/Grand Order×Dollfie Dream®] project can be pre-ordered for no more than 10 units per customer.
  • * In case of reservations for a total quantity of 3 (or more) DD main bodies, we will charge you additional shipping fees. See here for details>>
2. Pre-Order Changes

Accepting pre-order changes: 13:00 on October 28th (Sat), 2017- 19:00 on December 23rd (Sat), 2017 (JST)

In case you wish to change your pre-order, you will need to cancel, by yourself, your current pre-order and place a new one no later than the term specified above.
In case you can't cancel your pre-order, send us an email to VOLKS Website Service Center(shopos@volks.co.jp) specifying your address, full name, telephone number and pre-order number.

  • * Please note that we won't be able to change any pre-orders after December 23rd (Sat) 19:00 (JST)
3. Pre-Order Cancellation

Cancellation period for your pre-orders: 13:00 on October 28th (Sat), 2017 - 24:00 on December 24th (Sun), 2017 (JST)

If you want to cancel your pre-order, please contact us (shopos@volks.co.jp) with your name and pre-order number using your registered email address no later than December 4th (Sun) 24:00 (JST).

  • * In case of cancellation out of the pre-order acceptance period, deposit will not be returned, regardless of the reason.
4. Payment of the balance

Term for sending the email concerning payment:
Scheduled to be around Fall 2018 (JST)

We will send you the email concerning payment as soon as we receive the products. (Scheduled Term: Fall 2018)
Please complete your payment by the close date stated in the email.

■ Credit Card
Please note that you won't be able to cancel your pre-order nor get your money back once the procedure has been completed.
Details here >>

■ PayPal
Details here >>

5. Shipment and Shipping fees

Shipment term: Scheduled to be around Fall 2018 (JST)

Shipping fees and handling fees will be charged when you make your payment.
Please note that these fees vary depending on the items you ordered and their total weight.

Once the shipment has been completed, you will receive an email titled "Notice of Shipping Completion".
It may take several days for us to complete shipping to all customers.

Please note that we may divide shipping into multiple groups, such as First Delivery and Second Delivery, depending on how many orders we receive.
In that case, we will decide who will be the First or Second Delivery and so on.
We ask for your kind understanding.

  • * Pre-ordered items ordered through VOLKS Website Store are not eligible for in-store pickup.
  • * We cannot combine any order.
  • * We will send you an email containing the EMS Tracking Number after arranging the shipment.
    You can use this number to check the status of your package on the following Japan Post Website.
    http://www.post.japanpost.jp/int/ems/index_en.html (English page)
6. Returns or Exchange Items

Details here>>

FAQ

Email Address Change:

If you change your email address after you placed your pre-order, please make sure you register your new email address.
If you don't, you won't be able to receive the email concerning payment.

Please change your email address:

Currently, for some reasons, our emails may not be delivered to @web.de mail addresses, mainly used in Germany.
If you're using a @ web.de email address, we kindly ask you to apply after registering another mail address.

Shipping Address Change:

If you have changed your address after you placed your pre-order, please make sure you register your new address as soon as possible.
If you don't, it may cause non-delivery, loss or returning of the package.
Please note that we cannot ship your order to any other person except the customer himself/herself.
We ask for your kind understanding.

Combining orders:

We cannot combine multiple orders or pre-orders into a single package to ship together.
We ask for your kind understanding.

Pre-Order:

We may refuse to accept pre-orders from customers whom we couldn't deliver the package due to long absence, customers who didn't complete their payment or canceled their order once the cancelation period was over.
We ask for your kind understanding.

Display of "Order Information":

Since "Order Information" has been displayed on your "My Page" for one year, your pre-order will not be displayed in case more than one year is passed from the day you pre-ordered.
Anyway, all your pre-order information is saved, so do not worry.
Feel free to contact us anytime to verify your pre-order information.

Volks Website Service Center
E-mail: shopos@volks.co.jp (available 24 hours a day)

Read Carefully before you place your pre-order

In case of reservations for a total quantity of 3 (or more) DD main bodies, more than two boxes will be necessary for shipment. In that case, please note that additional shipping fees will be charged depending on the number of the packages.

  • * To customers who will have to pay additional shipping fees, we will send an email about it on a later date.
    Please note that additional shipping fees will have to be paid through PayPal.
  • * The number of the packages and additional shipping fees may vary depending on what you pre-order.

Make sure you read the announcement above before placing your pre-order.
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[Regarding Payments]

You are able to select a preferred payment method from the following.

  • * PayPal
  • * Credit Card

There is the possibility that we may decline to accept some payment methods depending on items or delivery destinations.


  

[Regarding Shipment]

We use International Mail "EMS" in order to ship ordered items overseas. Shipping fees is required with each order you placed and also it differs depending on the regions of destination.

[ Regarding Returns ]

The following items are acceptable for the return or exchange.

  • * Incorrect items
  • * Initial defective items

[Contact us]

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When you make an inquiry about Online Shopping, please move on 'Contact us' page.