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System Maintenance Notice
During the following period, due to ordinary maintenance, you will not be able to use some of our services.
We apologize for this inconvenience.
Period: from October 23rd (Mon) 2017 1:00 AM to 5:00 AM (*this might be changed)
Unavailable services: Order, payment, order change or cancellation by credit card.
(*Payment through PayPal will be regularly available)

Temporary Postponement of Airmail delivery to Mexico
At the moment, due to the earthquake that hit Mexico, EMS shipments to Mexico are temporarily suspended.
The orders that have already been sent out might be heavily delayed or even returned.
We are very sorry for this inconvenience but we ask for your kind understanding.

TOP PAGE > 特集一覧 > Dollfie Dream(R) Pre-order Project THE IDOLM@STER × THE IDOLM@STER CINDERELLA GIRLS × Dollfie Dream(R)
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THE IDOLM@STER × THE IDOLM@STER CINDERELLA GIRLS × Dollfie Dream

Delivery schedule

For the customers who placed their pre-orders for the Limited Dollfie Dream® Pre-order Project “THE IDOLM@STER × THE IDOLM@STER CINDERELLA GIRLS × Dollfie Dream®

Thank you very much for your pre-orders.
We regret to inform you that, due to the huge number of orders we received, we have to split the deliveries that were scheduled for autumn 2017. We will divide them into two groups.
We sincerely apologize for any inconvenience it may cause and appreciate your kind understanding.

★ First Delivery Schedule ★
For the customers who placed pre-orders between October 8th(Sat), 2016 - November 2nd (Wed), 2016 (Japan Time).
Email concerning payment, notice day to be sent on October 4th (Fri), 2017 (Japan Time)
*If you don’t receive the email concerning payment within the term mentioned above, please send an email to the following address.
[ Volks Website Service Center ]
E-mail: shopos@volks.co.jp (available 24 hours a day)
Payment deadline 11:00 on November 13th (Mon), 2017 (Japan Time)
*If we cannot confirm your payment by the deadline, your pre-order will be cancelled. Besides that, your user account will be suspended and we will decline to do business with you in the future. We ask for your kind understanding.
Delivery will start from October 14th (Sat), 2017
for the customers who completed their payment.
*First Delivery will take about 2 weeks to be completed.
★ Second Delivery Schedule ★
For the customers who placed their pre-orders between November 3rd (Thu), 2016 - December 4th (Sun), 2016 (Japan Time).
Email concerning payment, notice day to be sent on October 17th (Tue), 2017 (Japan Time)
*If you don’t receive the email concerning payment within the term mentioned above, please send an email to the following address.
[ Volks Website Service Center ]
E-mail: shopos@volks.co.jp (available 24 hours a day)
Payment deadline 11:00 on December 4th (Mon), 2017 (Japan Time)
*If we cannot confirm your payment by the deadline, your pre-order will be cancelled. Besides that, your user account will be suspended and we will decline to do business with you in the future. We ask for your kind understanding.
Delivery will start from November 4th (Sat), 2017
for the customers who completed their payment.
*Second Delivery will take about 2 weeks to be completed.
  • *Schedule may be subject to change without notice.
  • *We will send an email concerning payment to your registered e-mail address. You won’t be able to receive the email in case your email address is no longer active. Please make sure that your registered email address is active.
  • *Currently, for some reasons, our emails may not be delivered to @web.de mail addresses, mainly used in Germany.
    If you’re using a @web.de mail address, we kindly ask you to register a different email address within the day before the email concerning payment will be sent, and then complete the payment.
  • *Depending on your inbox settings, an automatic message might be possibly classified as spam. Please check your inbox settings in advance.
  • *Since "Order Information" has been displayed on your "My Page" for one year, your pre-order will not be displayed in case more than one year is passed from the day you pre-ordered. Anyway, all your pre-order information is saved. When you receive the email concerning payment, please click on the link for payment to check your pre-order information and complete your payment.

Limited Dollfie Dream®
Pre-Order Project
How to pre-order via Volks Website Store.

  • *For customers living in Japan, click here to place your pre-order.
  • *Please note that this schedule may be subject to change without notice.

For new customers♪

* Click here to go to the Special Website for
"THE IDOLM@STER × THE IDOLM@STER CINDERELLA GIRLS × Dollfie Dream®"

Schedule

1. Pre-Order
Accepting pre-orders: 15:00 on October 8 (Sat), 2016
- 24:00 on December 4 (Sun), 2016 (Japan time)
In order to place a pre-order on our Website, you need to register an account.
For new users, please click here >>

Pre-orders will be accepted via Pre-Order Sheet.
For any further details about Pre-Order Sheet, please click here >>

* Every limited item from the [THE IDOLM@STER x THE IDOLM@STER x CINDERELLA GIRLS x Dollfie Dream®] project can be pre-ordered for no more than 10 units per customer.

* In case of reservations for a total quantity of 5 (or more) DD main bodies, we will charge you additional shipping fees. See here for details>>
2. Pre-Order Changes
Accepting pre-order changes: 15:00 on October 8 (Sat), 2016
- 19:00 on December 3 (Sat), 2016 (Japan time)

If you want to change your pre-order, we will once cancel it, and then you will have to place a new one. We are sorry for this inconvenience, but please contact us (shopos@volks.co.jp) with your name and pre-order number using your registered email address no later than December 3 (Sat) 19:00 (Japan time).

* Please note that we won’t be able to change any pre-orders after December 3 (Sat) 19:00 (Japan time).
3. Pre-Order Cancellation
Cancellation period for your pre-orders: 15:00 on October 8 (Sat), 2016 - 24:00 on December 4 (Sun), 2016 (Japan time) If you want to cancel your pre-order, please contact us (shopos@volks.co.jp) with your name and pre-order number using your registered email address no later than December 4 (Sun) 24:00 (Japan time).

* Please note that if you cancel your pre-order after December 4 (Sun) 24:00 (Japan time), your user account will be suspended and we will decline to do business with you in the future.
4. Payment
Term for sending the email concerning payment:
Scheduled to be around Fall 2017 (Japan time)
We will send you the email concerning payment as soon as we receive the products. (Scheduled Term: Fall 2017)
Please complete your payment by the close date stated in the email.

*Please note that in case we cannot confirm your payment by the close date, your user account will be suspended and we will decline to do business with you in the future.

■ Credit Card
Please note that you won’t be able to cancel your pre-order nor get your money back once the procedure has been completed.
Details here >>

■ PayPal
Details here >>

5. Shipment and Shipping fees
Shipment term:
Scheduled to be around Fall 2017 (Japan time)
Shipping fees and handling fees will be charged when you make your payment.
Please note that these fees vary depending on the items you ordered and their total weight.

Once the shipment has been completed, you will receive an email titled “Notice of Shipping Completion”.
It may take several days for us to complete shipping to all customers.

Please note that we may divide shipping into multiple groups, such as First Delivery and Second Delivery, depending on how many orders we receive.
In that case, we will decide who will be the First or Second Delivery and so on.
We ask for your kind understanding.

*Pre-ordered items ordered through VOLKS Website Store are not eligible for in-store pickup.
*We cannot combine any order.
*We will send you an email containing the EMS Tracking Number after arranging the shipment.
You can use this number to check the status of your package on the following Japan Post Website.

http://www.post.japanpost.jp/int/ems/index_en.html (English page)
6. Returns or Exchange Items
Details here>>

FAQ

Email Address Change:
If you change your email address after you placed your pre-order, please make sure you register your new email address.
If you don’t, you won’t be able to receive the email concerning payment.

Shipping Address Change:
If you have changed your address after you placed your pre-order, please make sure you register your new address as soon as possible.
If you don’t, it may cause non-delivery, loss or returning of the package.
Please note that we cannot ship your order to any other person except the customer himself/herself.
We ask for your kind understanding.

Combining orders:
We cannot combine multiple orders or pre-orders into a single package to ship together.
We ask for your kind understanding.

Pre-Order:
We may refuse to accept pre-orders from customers whom we couldn’t deliver the package due to long absence, customers who didn’t complete their payment or canceled their order once the cancelation period was over.
We ask for your kind understanding.

Display of “Order Information”:
Since "Order Information" has been displayed on your "My Page" for one year, your pre-order will not be displayed in case more than one year is passed from the day you pre-ordered.
Anyway, all your pre-order information is saved, so do not worry.

Feel free to contact us anytime to verify your pre-order information.
Volks Website Service Center
E-mail: imos@volks.co.jp (available 24 hours a day)

Read Carefully before you place your pre-order

In case of reservations for a total quantity of 5 (or more) DD main bodies, more than two boxes will be necessary for shipment. In that case, please note that additional shipping fees will be charged depending on the number of the packages.

*To customers who will have to pay additional shipping fees, we will send an email about it on a later date.
Please note that additional shipping fees will have to be paid through PayPal.

*The number of the packages and additional shipping fees may vary depending on what you pre-order.

Make sure you read the announcement above before placing your pre-order.
Accepting pre-orders has been closed.
Thank you very much for all your pre-orders.

Dollfie DreamR Official SiteDreamy ☆ DD blogDD twitter

©窪岡俊之 ©BANDAI NAMCO Entertainment Inc. ©BNEI/PROJECT iM@S   ©BANDAI NAMCO Entertainment Inc.
「創作造形©ボークス・造形村」©2003-2016 VOLKS INC. All rights are reserved.

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[Regarding Payments]

You are able to select a preferred payment method from the following.

  • * PayPal
  • * Credit Card

There is the possibility that we may decline to accept some payment methods depending on items or delivery destinations.


  

[Regarding Shipment]

We use International Mail "EMS" in order to ship ordered items overseas. Shipping fees is required with each order you placed and also it differs depending on the regions of destination.

[ Regarding Returns ]

The following items are acceptable for the return or exchange.

  • * Incorrect items
  • * Initial defective items

[Contact us]

Volks Website Service Center

When you make an inquiry about Online Shopping, please move on 'Contact us' page.