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System Maintenance Notice
During the following period, due to ordinary maintenance, you will not be able to use some of our services.
We apologize for this inconvenience.
Period: July 25th 2017 from AM 7:00 to AM 8:00 JST (*short delay or advance is also possible)
Unavailable services: Order, Payment procedure.

TOP PAGE > 特集一覧 > Dollfie Dream(R) Pre-order Project Hatsune Miku×Dollfie Dream(R) > Dollfie Dream(R) Pre-order Project Hatsune Miku×Dollfie Dream(R) SNOW MIKU 2017 No.1 Lottery
日本語 | English | 中文
SNOW MIKU 2017

Here is how to enter the lottery for “DD Snow Miku” and the “Fluffy Coat Outfit Set” at VOLKS Website Store.

Link to the Lottery Entry Form is on the bottom of this page.
Please read the instructions before entering the lottery.

* The customers who submitted their entries are considered have agreed to the Terms and Conditions mentioned below.

Schedule

■Please confirm the details of payment, shipment, shipping cost, returns and exchanges below.

【Note】

  • * Customers who live in Japan can enter the lottery Here.
  • * Every customer can submit one entry for each item.
  • * The lottery for each item is held separately, so you may not win all the items that you entered for.
  • * Schedule may be subject to change without notice.
  • * You cannot change your registered address or cancel your order after you have won the lottery.
  • * Please note that we cannot ship the item you ordered to a third person.
  • * The customers who submitted their entries are considered have read through and agreed to ”How to Use 2-c. The lottery event”.
  • * Information is subject to change without prior notice; hence please check the latest news at any time.
  • * In case on contingency, VOLKS Inc. will decide what to do at our discretion. Your kind understanding is appreciated.
STEP1. Entry
We will accept entries: February 11th (Sat) 11:00, 2017 -
February 10:00 27th (Mon) ,2017(JST)
It is necessary to register with us first to sign in. How to register is here>>

Lottery Result will be announced on
February 28th (Tue), 2017 (JST)
Email will be sent only to the winners at their registered email address.
STEP2. Payment
Payment should be made by
March 6th (Mon) 10:00, 2017(JST)
The winners should complete the payment no later than the deadline mentioned above.

* You cannot cancel your order after you have won the lottery. Your understanding is appreciated.

■ Credit Card
You will not be able to cancel the payment or receive the money back once the procedure is completed.
Details here >>

■ PayPal
Details here >>
STEP3. Delivery
The item will be shipped sequentially
From March 6th (Mon), 2017(JST)
We’ll send a “Notice of Shipping Completion” via email once we have shipped the order.
It will take a few days to complete all the shipping operations.

* The items ordered through VOLKS Website Store are not eligible for in-store pickup.
* We are not able to combine any order.
* When your order has been shipped, an automatic E-mail with the subject [ Notice of Shipping Completion ] will be sent to your registered email address. This email will include your tracking number and you can track your parcel by EMS online system on Japan Post Office Website
http://www.post.japanpost.jp/int/ems/index_en.html (* English only)
* EMS Size limits vary by the country of the addressee. If the size exceeds the maximum limit, you will be required to pay an additional shipping fee through PayPal.
http://www.post.japanpost.jp/int/ems/size/index_en.html (* English only)
STEP4. Returns and Exchanges
Please read here >>(* English only)

FAQ

・Email Account Settings:
There is a possibility that an email from us is blocked or sent to a junk folder because of email account setting. Please make sure that our domain address「@volks.co.jp」is not on your e-mail account's blocked sender list.

・Lottery Entries:
There is the case that we cannot receive entries from customers who had declined to pick up an item, who had declined to make a payment, and who had canceled his/her order after cancellation period in previous pre-order projects etc. Thank you for your understanding.
No longer accepting lottery entries! Thank you very much for all of your entries.

* CLOSED
* CLOSED
SNOW MIKU 2017 No.2
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[Regarding Payments]

You are able to select a preferred payment method from the following.

  • * PayPal
  • * Credit Card

There is the possibility that we may decline to accept some payment methods depending on items or delivery destinations.


  

[Regarding Shipment]

We use International Mail "EMS" in order to ship ordered items overseas. Shipping fees is required with each order you placed and also it differs depending on the regions of destination.

[ Regarding Returns ]

The following items are acceptable for the return or exchange.

  • * Incorrect items
  • * Initial defective items

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