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初音ミク×Dollfie Dream

Delivery Schedule

For customers who kindly placed their pre-orders for “DD Hatsune Miku” and “Senbonzakura Outfit Set” at Volks Website Store

Thank you very much for your pre-order for Limited Dollfie Dream Project.
We regret to inform you that the second delivery which was scheduled for the end of December 2014 will have to be split due to the huge number of orders.

We apologize to the all the customers who were looking forward to this delivery, for such an unexpected delay.
We will do our best to deliver your order to you in best condition.
We ask for your kind understanding.
Second Delivery Schedule
Second delivery addressees For customers who placed their pre-orders from October 1 to November 20, 2013.
Payment Deadline 11:00 on December 16(Tue), 2014 (Japan Time)
* If we cannot confirm your payment by the deadline, your pre-order will be cancelled.
Besides that, your user account will be suspended and we will decline to do business with you in the future.
We ask for your kind understanding.
Delivery Schedule Order will be shipped sequentially from December 20(Sat) 2014.
* Second Delivery will take about one week to be completed.
Third Delivery Schedule
Third delivery addressees ■ For customers who placed their pre-orders from November 21 to December 1, 2013.
■ For customers elected for the special additional orders to celebrate the anniversary of SNOW MIKU 2014.
Payment Deadline 11:00 on January 15(Thu), 2015 (Japan Time)
*We have extended the payment deadline as the delivery schedule has been changed.
* If we cannot confirm your payment by the deadline, your pre-order will be cancelled.
Besides that, your user account will be suspended and we will decline to do business with you in the future.
We ask for your kind understanding.
Delivery Schedule Order will be shipped sequentially from January 31(Sat) 2015.
* Third Delivery will take about one week to be completed.
* Please note that the delivery schedule may be subject to change without notice.

* We will send an email concerning payment to your registered e-mail address. You won’t be able to receive the email in case if your email address is no longer active. Please make sure that your registered email address is active.

*Depending on your inbox settings, an email sent from a computer might be possibly classified as spam or just blocked. We would appreciate it if you check your inbox settings in advance.

* If you don’t receive an email concerning payment within the aforementioned term, please contact us no later than the December 1, 2014 (Japan time),
Volks Website Service Center
E-mail: shopos@volks.co.jp (available 24 hours a day)

* Since "Order Information" has been displayed on your "My Page" for one year, your pre-order will not be displayed in case more than one year is passed from the day you pre-ordered. Anyway, all your pre-order information is saved, so do not worry.
When you receive the email concerning payment, please click on the link for payment to check your pre-order information and complete your payment.

Limited Dollfie Dream®Pre-Order Project
How to pre-order via Volks Website Store.

  • * Pre-Order procedure at the shops is different. Please check the Special Website.
  • * For Customers in Japan, Please pre-order from here.
    日本国内在住のお客様はこちらからご予約ください。
  • * Schedule may be subject to change without notice.
  • * "Hatsune Miku×Dollfie Dream(R)" Special website is here.
1. Pre-Order
In order to place a pre-order at our website you will need to register an account(registration is free).For new users, please click here.>>
Pre-orders will be accepted via Pre-Order Sheet.For any further details regarding Pre-Order Sheet、please click here. >>

* For DD Hatsune Miku, we can accept no more than 4 pre-orders for each customer.
* For Senbonzakura Outfit Set (Ichi no Sakura: Cherry Blossom), we can accept no more than 10 pre-orders for each customer.
2. Pre-Order Changes
If you wish to change your pre-order, we will cancel it and you will have to place a new one.
We are very sorry for this inconvenience, please contact VOLKS Website Service Center ( shopos@volks.co.jp ) with your name and pre-order number using your registered email address, by November 30th (Sat) 19:00 (Japan time)

* Please notice that we will not be able to change any pre-order after November 30th (Sat) 19:00(Japan time)
3. Pre-Order Cancellation
If you wish to cancel your pre-order, please contact VOLKS Web Site Service Center ( shopos@volks.co.jp ) with your name and pre-order number using your registered email address, by December 1st (Sun) 24:00 (Japan time)

* Please notice that if you cancel your pre-order after December 1st (Sun) 24:00 (Japan time), your user account will be suspended and we will decline to do business with you in future.
4. Payment
We will send you an email containing information regarding payment procedures prior to shipment(Scheduled Date: Fall 2014).
Please follow through with the procedures regarding payment method and shipping address by the cut-off date.

* Please notice that if we do not receive your payment by the cut-off date, your user account will be suspended and we will decline to do business with you in future.

♦ Credit Card
You will not be able to cancel the payment or receive the money back once the procedure is complete.
Details here >>

♦ PayPal
Details here >>

5. Shipment
Shipping and handling fees will be charged when you pay. These fees may vary depending on the exact items ordered and the total weight.
Orders will be shipped out sequentially. It might take several days for us to complete shipping to all customers.

* Pre-order items ordered through VOLKS Website Store are not eligible for in-store pickup.
* We are not able to combine any order.
* We will send you an email containing the EMS Number after arranging the shipment. Please use the tracking service to check the status of your package on Japan Post Website (English page).
http://www.post.japanpost.jp/int/ems/index_en.html
* Please be aware that the delivery schedule may change, or that we may divide shipping into multiple groups depending on how many orders we receive.

[ Estimated Shipping Rates ]
Please be aware in advance that this DD project is still in progress, and so there is the possibility that the shipping cost may change.
First Zone Second Zone Third Zone
Amount Asia Oceania,
North America,
Central America
and the Middle East
Europe South America and Africa
DD x 1 3,500yen 4,700yen 5,400yen 8,500yen
DD x 2 6,000yen 8,200yen 9,400yen 16,000yen
DD x 3 8,600yen 11,800yen 13,600yen 23,200yen
DD x 4 10,200yen 14,000yen 16,200yen 27,400yen
http://www.post.japanpost.jp/int/charge/list/ems_all_en.html

Please Note: The Shipping Rates shown here are estimates and may differ based on actual weight, dimensions, and other factors of your order.
They do not include duties, taxes or other non-routine customs brokerage charges.
6. Returns or Exchange Items
Please read here
https://www.volks.co.jp/guide/return/?version=en
Accepting pre-orders has been closed. Thank you very much for all your pre-orders.

DD初音ミク特別受注
Dollfie DreamR Official SiteDreamy ☆ DD blogDD twitter

© Crypton Future Media, INC. www.piapro.net piapro studio
ドレス製作:ボークス・ドール企画室 / iXima
「創作造形©ボークス・造形村」©2003-2013 VOLKS INC. All rights are reserved.

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[Regarding Payments]

You are able to select a preferred payment method from the following.

  • * PayPal
  • * Credit Card

There is the possibility that we may decline to accept some payment methods depending on items or delivery destinations.


  

[Regarding Shipment]

We use International Mail "EMS" in order to ship ordered items overseas. Shipping fees is required with each order you placed and also it differs depending on the regions of destination.

[ Regarding Returns ]

The following items are acceptable for the return or exchange.

  • * Incorrect items
  • * Initial defective items

[Contact us]

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When you make an inquiry about Online Shopping, please move on 'Contact us' page.