-How to Purchase-

Customers who live in outside of Japan, please click here. »

【Notice】( Last Update : 2016.11.14 )
2016年・夏の新作ドルフィー® 通常(キャンセル品)販売のお知らせ »
(*Japanese Text Only)


Released Items


How to Purchase

There are Two Ways to apply for a purchase.

1Pre-order at Dolpa

Home Town Dolpa Nagoya 6

Date : 12:00~16:00 August 7th (Sun), 2016
Location : Home Town Dolpa Nagoya 6
   New Dollfie® Pre-order Booth

【How to place a pre-order】
please fill in an application sheet included in “Home Town Dolpa Nagoya 6 Official Guide Book” (P.91).

  • “Full advance payment” is required when placing a pre-order at Dolpa. You can choose to pick up your order at one of VOLKS Stores, or home delivery (only within Japan / Shipping fee will be charged).
    * Please note that you cannot pick up your order at “Tenshi-no-Mado”, “Tenshi-no-Sato” or “Akihabara Hobby Paradise”.
  • ●You can place “only one order per one item”.
  • ●“Home Town Dolpa Nagoya 6 Admission Ticket” is mandatory to attend/enter to Dolls Party.
    Also “Home Town Dolpa Nagoya 6 Official Guidebook” is mandatory to place a pre-order for the New Dollfie®.
  • ●Please note that we may divide shipping into multiple groups, such as First Delivery and Second Delivery, depending on how many orders we receive. Your kind understanding is appreciated.

Attention

  • For Volks Point Card Members: we will deliver your order to your registered address. You cannot change the address during the Dolls Party event, so please check and change it if necessary before placing a pre-order.

Delivery Schedule (when you place a pre-order at Home Town Dolpa Nagoya 6)

Placing a pre-order and making a payment

12:00~16:00
August 7th
(Sun), 2016

Home Town Dolpa Nagoya 6
Please fill in an application sheet included in “Home Town Dolpa Nagoya 6 Official Guide Book” and come to New Dollfie® Pre-order Booth.

Home Town Dolpa Nagoya 6

Delivery of the item

You can choose to pick up your order at VOLKS Store or home delivery when placing a pre-order.
* Please note that we may divide shipping into multiple groups, such as First Delivery and Second Delivery, depending on how many orders we receive.
Your kind understanding is appreciated.

[2016.8.16 Update]
“Summer 2016 New Dollfie®” Deliveries will be divided into two groups. For the customers who placed pre-orders for DDS “Kagamine Rin” and DDS “Kagamine Len” at Home Town Dolpa Nagoya 6

Thank you very much for placing pre-orders at Home Town Dolpa Nagoya 6.
We regret to inform you that we have to divide the deliveries that were scheduled for August 27th (Sat) due to the huge number of orders we received. We will divide them into two groups.
We sincerely apologize for any inconvenience it may cause and appreciate your kind understandings.

Items:
Dollfie Dream® Sister “Kagamine Rin”, Dollfie Dream® Sister “Kagamine Len”
First Delivery
Delivery Starts from 15:00 ~ August 27th (Sat), 2016 (*1)
For the customers who made payments
before 13:30 on August 7th (Sun), 2016

(*1) For the customers who chose to pick up the orders at VOLKS Store.
Please note that on August 27th (Sat), 2016, you can pick up your order only from 15:00,
because congestion is expected on that day as “Home Town Dolpa Nagoya 6 After Event” will take place.

*If you chose to pick up your order at VOLKS Store, the store will contact you as soon as your order is ready.
* If you chose to make your order delivered to your home, please note that it will take about 2 weeks for us to complete the shipment.

Second Delivery
Delivery Starts from September 24th (Sat), 2016
For the customers who made payments
after 13:31 on August 7th (Sun), 2016

*If you chose to pick up your order at VOLKS Store, the store will contact you as soon as your order is ready.
*If you chose to make your order delivered to your home, please note that it will take about 2 weeks for us to complete the shipment.

How to confirm the time of your purchase

Please check your receipt
we attached to your application sheet.
We printed the date and time
of your purchase on it.

receipt

Attention
  • You cannot cancel the pre-order.
  • The items cannot be held or transferred to other stores. Also you cannot change the delivery method.
  • Only the customers who placed pre-orders can pick up their orders at VOLKS Stores. Please come to the store with your application copy, ID card, and point card.

2VOLKS Stores & Website Store / Entry for Lottery

Dates: from August 13th (Sat) to September 11th (Sun), 2016 *The Lottery Entry CLOSED!
Location: VOLKS Show Rooms in JapanDoll Point AkihabaraHobby Square KyotoVOLKS Website Store

  • ● Before visiting us, please check the “Business days” and “Opening hours” of the store of your interest.
  • ● Please note that you cannot apply for the Lottery Event or pick up your order through “Mail Order (telephone order) System”.
  • ● Please note that “Tenshi-no-Mado”,“Tenshi-no-Sato”and “Akihabara Hobby Paradise” do not accept lottery entries this time as they do not have Dollfie Dream® related items.
  • ● Entry procedure via Website Store is partially different. Please visit VOLKS Website Store for the details.
  • ● You do not need to purchase “Home Town Dolpa Nagoya 6 Official Guide Book” to submit a lottery entry.

Delivery Schedule
(when you submit a lottery entry at VOLKS Stores or via the Website Store)

1Submit a lottery entry

From August 13th (Sat) to September 11th (Sun), 2016

【Submit a lottery entry】
Please fill in all the required fields of the entry sheet at a VOLKS store or on the Website.
●“Entry Sheets” are available at the counter (Cash Register) of VOLKS Stores.
●Each customer can apply only once at VOLKS Stores or via the Website Store.
Attention
  • Please note that if you submit more than one entry at Volks Store or via the Website Store, your entries will be counted as invalid.
    Example of NG Entries: Entries placed in 2 different stores / Entries placed at VOLKS Store and via the Website Store / multiple entries in the same store.
  • * Please note that when you submit an entry via Website Store and win the lottery, the payment option will be only “Credit Card Payment”. Your kind understanding is appreciated.

2Lottery Results Notification

From September 28th (Wed) to October 2nd (Sun), 2016

【Results Notification】
We will contact the Lottery Winners.
● To Winners who submitted an entry at VOLKS Store: The store will make a phone call.
● To Winners who submitted an entry via the Website Store: We will send an email.
Attention
  • Only lottery winners will be notified during the period mentioned above. We will not answer any inquiries regarding the results.
  • Please make sure to provide a phone number or Email address that we can get in touch with you. Please turn on your voice mail in case you cannot answer the phone.

3Payment
Delivery

From October 29th (Sat), 2016

【Payment & Delivery】
Payment and delivery for lottery winners
● Winners who submitted an entry at VOLKS Store: You can make a payment and pick up your order at the VOLKS Store where you submitted your lottery entry.
● Winners who submitted an entry via Website Store: We will ship your orders sequentially as soon as the payments are confirmed.
Attention
  • Please note that once you submit your entry and win the lottery, you cannot cancel the purchase. If you do not proceed with the payment, you may be disadvantaged in the next lottery. Your kind understanding is appreciated.
  • The items cannot be held or transferred to other stores. Also you cannot change the delivery method.
  • Only the lottery winners have the right to buy the items. Please come to the store with your application copy, ID card, and point card.
Sales of Cancelled Items
  • Depending on the application / lottery result situation, the New Dollfie® Items might be released at a later date.

Attention・Notice

  • The information here may be changed without notice. Please check the latest information at VOLKS Stores or our Website, and pay attention to the announcement when participating in the event.
  • In case on contingency, Volks Inc. will decide what to do at our discretion. Your kind understanding is appreciated.

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