GUIDE | Web shopping guide | Payment Guide | Order Change or Cancellation

for first time users

Thank you for using Volks Website, provided by Volks Group.
We have prepared a number of guide pages to improve your experience at our site:

Volks Website Services
Steps for using Volks Website and online shopping.
A note about shopping online on Volks Website

If you have any problems using our site or services, please use these guide pages.

This page can also be accessed from Volks Tool "Shopping Guide" at the bottom of the site.

Volks Website is provided by Volks Group (Volks Inc., Zoukei-mura Inc., and Virginal Art Co., Ltd.).
Through Volks Website, you can obtain information about our company. Specifically, information about current and upcoming products, sponsored events such as Dolls Party, an introduction to the showrooms under our direct management, and employment are available.

You can also utilize our order/reservation capabilities for products, services or information on Volks Website. Specifically, you may purchase products, make a reservation for a special product, make an order, apply to join events and more.

Web Shopping on Volks website includes purchasing products, reserving products, and obtaining information.
Please use the guidelines provided to help you better use the services on Volks Website.

Web Shopping Guide
  Web Shopping services we provide on our Voks Website.
Payment Guide
  Available payment methods for each Web shopping/service.
Order Change or Cancellation
  How to change or cancel an order after purchase
A Guide to Web Shopping | A Guide to Web User | My Volks Guide
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