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GUIDE | Web shopping guide | Payment Guide | Order Change or Cancellation

Please refer to these pages if you wish to correct an error in your order after you have completed the web shopping procedures, or if you wish to cancel an order.

I want to change the method of payment.

First, contact our service center.
We will then mail you the specific webpage address for changing the necessary information.
You can then change the method of payment or the shipping address by using this webpage.

* Please note: Once the payment has completed (i.e. you have already paid your credit card bill), you cannot change the method of payment.

I want to change the address of delivery.

First, contact our service center.
We will then take steps accordingly.
*Please note: You cannot change the shipping address after the product has been shipped.

I want to change the content of my order.

The process may vary depending on the service you purchased on the web shopping.

 
Request for SD Full Choice System Order or Dealer Request for Dolls Party:
 

Changes are allowed within a specified limited period after your initial request.
First, contact our service center.
We will then mail you the specific webpage address where you can change the necessary information.
You can then change the content of application, method of payment, or shipping address by using this form.
Upon completion of the specified limited time period, we take steps to settle payment. We cannot accept any changes after this period.
*Please note: You cannot make any changes after the order has been paid for.

 
Request for other web shopping services:
 

If you wish to change the content of your order, it is necessary for you to cancel the order and then reorder the products. In this situation, another customer may purchase the product you have cancelled before you reorder. If the product is limited in number, you may then not be able to purchase the desired product. We cannot intervene if this happens.
Please remember this before you make a change.

I want to cancel my order.

The process may vary depending on the web shopping service used.

 
Request for general purchase, Super Dollfie Owners List application
 

We cannot accept any cancellations which are due to personal reasons.
An estimate of delivery time is indicated on each service.
We make it a rule to answer your request as soon as we receive it, but there are cases where we have already completed the previously requested procedures. If a cancellation causes severe problems, we may take steps to prevent future problems. Steps include refusing a customer's future use of our web user information.

 
Request for other web shopping services:
 

We allow the content of your order to be changed within a specified limited time period.
If your request is within this period, you may cancel the request. Please contact our service center to make the cancellation.
Upon completion of the specified limited time period, we will take steps to settle payment
If a cancellation causes severe problems, we may take steps to prevent future problems. Steps include refusing a customer's future use of our web user information.

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